Refund and Returns Policy

Refund & Return Policy

At YOVZENA TECHNOLOGY PRIVATE LIMITED, we want you and your family to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help.


1. Returns Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days from the date of delivery

  • Products must be unused, unwashed, and in original condition

  • Original tags, labels, and packaging must be intact

  • Proof of purchase (order ID or invoice) is required


2. Return Process

To initiate a return:

  1. Contact us at info@fashionxhub.com with your order ID

  2. Our support team will guide you through the return process

  3. Once approved, ship the product to the provided return address

🚚 Return shipping charges:

  • Free returns apply only for damaged or incorrect items


3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product:

  • Notify us within 48 hours of delivery

  • Share clear photos or videos of the issue

We will arrange a replacement or full refund at no extra cost.


4. Refund Policy

Once we receive and inspect the returned item:

  • Approved refunds will be processed within [3–5] business days

  • Refunds will be issued to the original payment method

  • Shipping charges (if any) are non-refundable

⏳ Bank processing times may vary depending on your payment provider.


5. Exchanges

We offer exchanges for:

  • Size issues

  • Color variations (subject to availability)

Exchange requests must be made within 5 days of delivery.


6. Order Cancellation

  • Orders can be canceled before shipment for a full refund

  • Once shipped, cancellation is not possible (return policy applies)

To cancel, contact us immediately at info@fashionxhub.com


7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or payment account

  2. Contact your payment provider

  3. If the issue persists, contact us at info@fashionxhub.com


8. Contact Us

For any return, refund, or exchange queries, reach out to us:

YOVZENA TECHNOLOGY PRIVATE LIMITED
Email: info@fashionxhub.com
Phone: +91 8968704914
Address: Unit No. 515 Plot No. 2, 5th Floor, Amba Tower, Community Centre
Sector-9, Rohini D C Chowk, North West Delhi-110085

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