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Refund & Return Policy
At YOVZENA TECHNOLOGY PRIVATE LIMITED, we want you and your family to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
We accept returns under the following conditions:
Items must be returned within 7 days from the date of delivery
Products must be unused, unwashed, and in original condition
Original tags, labels, and packaging must be intact
Proof of purchase (order ID or invoice) is required
2. Return Process
To initiate a return:
Contact us at info@fashionxhub.com with your order ID
Our support team will guide you through the return process
Once approved, ship the product to the provided return address
🚚 Return shipping charges:
Free returns apply only for damaged or incorrect items
3. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product:
Notify us within 48 hours of delivery
Share clear photos or videos of the issue
We will arrange a replacement or full refund at no extra cost.
4. Refund Policy
Once we receive and inspect the returned item:
Approved refunds will be processed within [3–5] business days
Refunds will be issued to the original payment method
Shipping charges (if any) are non-refundable
⏳ Bank processing times may vary depending on your payment provider.
5. Exchanges
We offer exchanges for:
Size issues
Color variations (subject to availability)
Exchange requests must be made within 5 days of delivery.
6. Order Cancellation
Orders can be canceled before shipment for a full refund
Once shipped, cancellation is not possible (return policy applies)
To cancel, contact us immediately at info@fashionxhub.com
7. Late or Missing Refunds
If you haven’t received your refund:
Check your bank or payment account
Contact your payment provider
If the issue persists, contact us at info@fashionxhub.com
8. Contact Us
For any return, refund, or exchange queries, reach out to us:
YOVZENA TECHNOLOGY PRIVATE LIMITED
Email: info@fashionxhub.com
Phone: +91 8968704914
Address: Unit No. 515 Plot No. 2, 5th Floor, Amba Tower, Community Centre
Sector-9, Rohini D C Chowk, North West Delhi-110085
