Shipping Policy

At YOVZENA TECHNOLOGY PRIVATE LIMITED, we aim to deliver your family’s fashion quickly and safely. Please review our shipping policy below.

1. Order Processing Time

• Orders are processed within [1–3] business days after payment confirmation

• Orders placed on weekends or holidays will be processed the next business day

• You will receive an order confirmation and tracking details once shipped

2. Shipping Locations

We currently ship to: India

If your location is not serviceable, you will be notified during checkout.

3. Shipping Charges

• Standard Shipping: ₹100 Free above ₹1999

• Express Shipping: Available at additional cost (if applicable)

Shipping charges (if any) will be clearly displayed at checkout.

4. Estimated Delivery Time

Estimated delivery timelines after dispatch:

• Metro cities: [2–4] business days

• Other cities & towns: [4–7] business days

• Remote areas: [6–10] business days

Delivery times may vary due to courier operations, weather conditions, or unforeseen delays.

5. Order Tracking

• Once your order is shipped, a tracking link will be sent via email/SMS/WhatsApp

• You can track your order using the provided tracking number

6. Delayed or Lost Shipments

• If your order is delayed beyond the expected timeline, please contact us

• In case of lost shipments confirmed by the courier, we will arrange a replacement or refund

7. Incorrect Address or Failed Delivery

• Please ensure all shipping details are accurate at checkout

• Orders returned due to incorrect address or failed delivery attempts may incur re-shipping charges

8. Damaged Packages

If your package arrives damaged:

• Inform us within 48 hours of delivery

• Share clear photos of the damaged package and product

We will assist with a replacement or refund as per our policy.

9. Split Shipments

In some cases, orders containing multiple items may be shipped separately based on availability. You will receive tracking details for each shipment.

10. Contact Us

For shipping-related queries, reach out to us:

YOVZENA TECHNOLOGY PRIVATE LIMITED
Email: info@fashionxhub.com
Phone: +91 8968704914
Address: Unit No. 515 Plot No. 2, 5th Floor, Amba Tower, Community Centre
Sector-9, Rohini D C Chowk, North West Delhi-110085