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At YOVZENA TECHNOLOGY PRIVATE LIMITED, customer satisfaction is our priority. We strive to provide quality products and a seamless shopping experience. Please read our Refund & Cancellation Policy carefully to understand your rights and responsibilities regarding order cancellations, returns, and refunds.
1. Order Cancellation
Customers may cancel their orders under the following conditions:
Orders can be canceled before they are shipped.
A full refund will be issued for successfully canceled orders.
Once an order has been dispatched or shipped, it cannot be canceled. In such cases, customers may refer to our return policy, if applicable.
To request an order cancellation, please contact our customer support team as soon as possible at info@fashionxhub.com with your order details.
2. Refund Eligibility
Refunds may be issued in the following situations:
Order canceled before shipment.
Damaged, defective, or incorrect item received.
Product returned in accordance with our return policy.
Order could not be delivered due to reasons attributable to us.
Refund requests that do not meet the eligibility criteria may be declined.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product:
Notify us within 48 hours of receiving the order.
Provide your order ID along with clear photographs or videos showing the issue.
Upon verification, we will offer a replacement or process a full refund at no additional cost.
4. Refund Process
Once a refund request is approved:
Refunds will be processed within 3–5 business days.
The refunded amount will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Non-Refundable Charges
The following charges are generally non-refundable:
Shipping and delivery fees (unless the refund is due to our error).
Any additional service charges, where applicable.
6. Late or Missing Refunds
If you have not received your refund after the processing period:
Check your bank account or payment method.
Contact your bank or payment provider, as processing times may vary.
If the issue remains unresolved, contact us using the details below.
7. Contact Information
For any questions regarding cancellations or refunds, please contact us:
YOVZENA TECHNOLOGY PRIVATE LIMITED
Email: info@fashionxhub.com
Phone: +91 8968704914
Address:
Unit No. 515, Plot No. 2, 5th Floor, Amba Tower, Community Centre,
Sector-9, Rohini D C Chowk,
North West Delhi – 110085, India
We are committed to resolving your concerns promptly and ensuring a satisfactory customer experience.
